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EVP Sales of MindTouch. Mark has advised many start ups including a social networking site that was sold to Barry Diller's IAC.  Before joining MindTouch, Mark led global sales efforts as an Executive Vice President for a publicly traded company, headed sales efforts for a technology division of AT Kearney and EDS, and served as Vice President of Sales and Marketing for a Singapore based corporation. Mark blogs at Seek Omega

3 responses to “What is going on with LinkedIn?”

  1. Donna McClung

    Mark, The timing of your article is germane to the marketplace because I have recently been discouraged with LinkedIn as a professional social networking site for many of the reasons you sited. Your suggestions are well thought out and I hope that LinkedIn is listening to them.
    My $.02 if LinkedIn is listening: I upgraded my account with a feature, it was never activated. I wrote numerous email/messages to customer service and support and never once heard back from them. I will never purchase another upgrade from them.
    I think they need to find a way to eliminate the “Infomercial” types on the site because it starts to drag down the brand. There are numerous Uganda Hotel schemes, do nothing and earn millions starting to pile up out there and Auntie from Somalia who wants you to cash a check. All this spam activity needs to be monitored and eliminated.
    Thanks for the great article and your suggestions. Hopefully we’ll see them taking shape on LinkedIn.

  2. Mark Fidelman

    Thanks Donna, it appears to me that they’re either ready to make a major announcement, or have been asleep at the wheel. I suspect it’s the former.

  3. Justin Pirie

    Hi Mark

    Brilliantly timed article and totally spot on. I’ve been having massive issues with linkedin as I manage the SaaS group (14,000+ people) and they are really getting behind the curve on spam and recognising where the value is being added.

    I couldn’t resist it- I just had to blog about my frustrations… http://www.justinpirie.com/2009/11/open-letter-to-linkedin/

    Just like Donna above- the customer service has been awful and I haven’t had a single response from LI.

    Also really liked your post on selling social to enterprise- bloged about it on the TWIS newsletter: http://www.justinpirie.com/2009/11/this-week-in-saas-2/

    Regards,

    Justin