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Director, OpenShift Strategy at Red Hat. Founder of Rishidot Research, a research community focused on services world. His focus is on Platform Services, Infrastructure and the role of Open Source in the services era. Krish has been writing @ CloudAve from its inception and had also been part of GigaOm Pro Analyst Group. The opinions expressed here are his own and are neither representative of his employer, Red Hat, nor CloudAve, nor its sponsors.

3 responses to “MindTouch and Zendesk Partner To Take Customer Service To The Next Level”

  1. Mateo Ferreira

    This partnership makes perfect sense. I’ve been using MindTouch TCS and Zendesk independently of each other for the last few months and have enjoyed using both products – now that I can use them together, I suspect my kb article coverage will start to grow more quickly.

  2. Pete Reynolds

    Free for Zendesk customers? Did I read that right? I wonder how long until they start to charge for this? Sounds like something to get in early on.

  3. Zendesk & MindTouch Together at Last | Media Roundup | MindTouch, Inc Blog

    […] “The power of “MindTouch’s social” coupled with feature rich cloud based Zendesk solution is going to be very empowering for the users…The integration capabilities of MindTouch TCS makes it easy to tightly integrate the knowledge base into the ticketing system. This partnership will create high-value customer interactions that can then be fed back into products and marketing initiatives, creating a competitive advantage for Zendesk and MindTouch joint customers.” Read Entire Article […]