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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

2 responses to “Implementing Enterprise 2.0 at a Healthcare Organization Pt 1: Business Drivers”

  1. Implementing Enterprise 2.0 at a Healthcare Organization Pt 2: Change Management

    [...] is implementing emergent collaboration strategies and technologies within its organization.  Part 1 on Business Drivers, can be found here.  The contents of this case study are based on a series of conversations and interviews that took [...]

  2. Implementing Enterprise 2.0 at a Healthcare Organization Pt 5: Future Plans and Lessons Learned

    [...] is implementing emergent collaboration strategies and technologies within its organization.  Part 1 on Business Drivers, can be found here.  Part 2 which covers some aspects of change management is here.   Part three which looks at [...]