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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “Implementing Enterprise 2.0 at FSG Pt 3: Organizational Structure Shifts and Tool Selection”

  1. Implementing Enterprise 2.0 at FSG Pt 4: Financial Impact and Lessons Learned

    [...] one on business drivers can be found here , part two on culture shifts and part three on structure shifts and tool selection can be found here.  Founded in 2000 as Foundation Strategy Group, FSG is a nonprofit consulting [...]