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Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

6 responses to “Salesforce.com: Is the Glass Half Full or Half Empty?”

  1. Scott

    Wow! Thank you for writing an article based upon the edition comparison chart on the SFDC website. The only thing that bothers me is the fact that zoho is thought to some as a competitor, not that they do not compete in some SFDC business. The fact is they compete with SFDC for only very small and small business. http://www.destinationcrm.com/Articles/CRM-News/Daily-News/CRM-Magazine-Announces-Winners-of-2009-CRM-Market-Awards-55725.aspx

  2. Tanner

    Wow, I really can not believe they hiked the group costs up so much. I do not think the Contact Management edition is worth that price.

  3. Cartman

    I couldn’t agree more. Clearly salesforce is getting out of the SME space – well its pricing itself out anyway! The pricing change represents about a 4x increase – interesting approach – time to look for a new CRM.

  4. Omar

    I’m having major issues with Saleforce.com. We subscribed with a 5 user license in June / July 2008. After a year’s usage, we decided to renew our subscription in June / July 2009.

    Considering the current environment, we’ve decided that Saleforce.com was not providing the benefits that we required (is pure CRM enough?) and decided to exit from our contract.

    After an email or so the the EMEA Renewals Manager it has become clear that Saleforce.com has no interest whatsoever it providing us with a refund for any remaining time on our contract.

    While I cannot in the least excuse us from not reading the small print, surely a firm that so clearly advertises itself as per user per month pricing will be more than willing to give you your per user per month unused back?

    If I am unable to get a refund back from Salesforce.com – an outcome that is looking more likely – can I change all the information within my account and sell my license on the basis of the time left? Would this not be akin to selling my software cd’s onto someone else – of course, uninstalling the software in the process. At least I can try to recover something back?

    Any thoughts would be appreciated. Any other ideas or ways in which to get Salesforce.com to respond appropriately would be much appreciated!

    Regards,

    Omar Kassim

  5. The Open Sourcerer » vtiger on demand – Open Source as a Service

    [...] on some server you never even get to see. You would be at the mercy of the vendor, subject to them raising their prices or going out of business and with very little recourse when they do. This remains a major business [...]

  6. crm system

    The blog article “CRM Price Wars Continue, But Who Wins In The End?” discusses how CRM software pricing is changing quickly. You need to be sure that you are getting a product that meets your requirements and getting a CRM partner to help you get the most out of the software. Learn more at http://www.commence.com/blog/index.php/2009/12/01/crm-price-wars-continue-but-who-wins-in-the-end/