LinkedIn Twitter Facebook
Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

3 responses to “SaaS and Religion: the Tenancy Debates. Do Customers Care?”

  1. Matthias

    I would say that multi-tenancy systems are at first hand beneficial for the service provider, who can collect lot of data he can aggregate and use. It may indirectly become also interesting for the customers, when new services are created around this aggregated data.
    But given requirements for control, auditing and security, and also the needs for customization and integration with company’s internal workflow, an alternative model could make its way. You may call it SaaS 2.0, we call it myPaaS. More thoughts on this model here: http://elastic-security.com/2009/06/17/myiaas-a-promising-cloud-delivery-model/

  2. Bob Moul

    Zoli,

    This is a really important topic and one that I think is getting increasingly obfuscated by the debates on cloud computing these days – so thanks for raising it. I have to agree with your EI friends who believe that if an application is not truly multi-tenant, it’s not SaaS. And, while it may not matter to the end user how the app is being delivered, it should matter a lot to the people who are paying the bills and responsible for the overall IT strategy of an enterprise. There may be legitimate reasons for engineering and delivering a hosted, single-tenant solution but let’s not confuse consumers by calling that SaaS. Just hosting an app in the cloud does not make it SaaS – even if it’s “virtualized” it’s not multi-tenant, it’s not SaaS. If multi-tenancy didn’t matter, we’d still be delivering apps via ASP vendors.

    I’ve written a few blog posts on this topic here:
    Demystifying SaaS vs. Cloud (http://tinyurl.com/mykuf6) and
    Multi-Tenant Integration – Busting the Myth of “Hosted” versus SaaS (http://tinyurl.com/lgacq9)

    Best Regards,

    Bob Moul
    Boomi CEO

  3. chaise lounge

    But given requirements for control, auditing and security, and also the needs for customization and integration with company’s internal workflow, an alternative model could make its way.