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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “The Collaborative Organization Book is Now Available!”

  1. Peter Fretty (@pfretty)

    What an opportunity for IT leaders — especially considering all of the technology available to support a truly collaborative organization — increasingly powerful UC solutions (i.e. Avaya), cloud supported video collaboration and archive, enhanced mobility options. My only hope is that people are able to get past all the collaboration and innovation hype to actually embrace and leverage the core differences within the business. The CIO Collaboration Network has some very interesting discussion around this topic.