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Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

5 responses to “Can Social Media Customer Care Scale? Should it Scale?”

  1. Diwant Vaidya

    [...]CloudAve wrote an article about Frank Eliason, who spearheaded Comcast’s customer care on Twitter (@comcastcares)[...]

  2. Comcast Digital Enhancement Off to an Analogue Start | Zoli’s Blog

    [..] hasmagic powers… [..]

  3. @Comcastcares Lays Path For More Personal Customer Service | MyPhillyNetwork

    [..] Can Social Media Customer Care Scale? Should it Scale?(cloudave.com) [..]

  4. Lessons for Social Media Stakeholders, Part I « Yahoo! Advertising Blog

    [..] Can Social Media Customer Care Scale? Should it Scale? [..]

  5. Developing Content Strategy using the Consumer Decision Journey |

    [...] Exceptionally responsive customer care using Social Media [...]