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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “Which Vendors Own the Enterprise Social Software Market?”

  1. itvpn2012

    An awesome post I have come across. I am still confused about Life Cycle you have provided in diagram. I wish I could understand it soon.

    Hats off to you for this post.:p