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Director, OpenShift Strategy at Red Hat. Founder of Rishidot Research, a research community focused on services world. His focus is on Platform Services, Infrastructure and the role of Open Source in the services era. Krish has been writing @ CloudAve from its inception and had also been part of GigaOm Pro Analyst Group. The opinions expressed here are his own and are neither representative of his employer, Red Hat, nor CloudAve, nor its sponsors.

3 responses to “Counterpoint: Did Jott Betray Their Users?”

  1. msabet

    Yes Jott derived a value from the free users. But the free users also derived value from Jott. Apparently, Jott discovered that they weren’t deriving enough value from their free users to pay their bills. Jott was faced with a few options, degrade the quality of their offering so that the free users were cost effective (though this may lower the total number of conversions), eliminate the free portion or keep the status quo until the ran out of money and punished all customers, including the paying ones. I am not a user of Jott, but if they offer a way to export your info, you are not helpless and can take your info elsewhere.

  2. Krishnan Subramanian

    I agree with you that if they offered a way to export data in an open format, the users are not all that helpless. Even then, the onus is on the entrepreneurs to do the math straight in the beginning itself rather than correcting at a later stage and putting users into trouble. Again, as I told in the beginning of my post, I am a firm believer of paying for web based services. My criticism is directed towards those companies who don’t plan properly and take users for granted. Please understand the subtle difference between the two. I am not against companies that charge for the service rather against those who make users pay for their mistakes. This is not just for Jott. As I have discussed in my earlier posts, many startups in the cloud based storage space do the same thing. It is time these companies respect the time spent by users or else people will stop trusting cloud based vendors.

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