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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

More about Ben here.

3 responses to “Vendors (and Everyone Else) – Response Times Matter”

  1. Devan

    Ben, perhaps you should have a 1 to 5 star rating for the pre sales response level that you have been experiencing for every review that you post.

    It would be nice to see such ‘real world’ scores against each product, as I believe with accounting systems especially, you want to know that the vendor is totally committed to the customer.

    Cheers,
    Devan

  2. Ben Kepes

    Devan – that’s a really good idea but it’d probably be unfair to the products I’ve already reviewed to start it at this stage. I’ll give it some thought though

  3. Rayanne Langdon

    I can’t believe some PR folks still behave this way! They spend ages “crafting” a message they hope you will find appealing enough to give a mention to. They most likely leave a comment at the end of their e-mails, telling you to get in touch if they have any questions or need further information. But, what they really want is for you to copy and paste what they wrote to you, close the e-mail and forget about them until they next time they have news for you.

    It’s really uncool.