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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

More about Ben here.

13 responses to “More Proof That Shadow IT is a Growing Issue”

  1. simonmunro

    While I don’t doubt your statistics, I completely disagree with your single sign-on hammer. Single sign on is at the best an unachievable ‘rainbows and unicorns solution’, and at the least a method for ‘enterprise grade’ vendors to extract cash from IT managers quivering in fear and buying products that barely solve a problem.

    If enterprise IT is being influenced by consumer technology (iPads etc) then the clue to the solutions is in the consumer space. Most consumers do not have single sign on for all the apps that they use at home and don’t have sticky notes with passwords all around the house either. Why is that? Barring bad passwords such as 123, which is a problem, the main reason is because consumer apps do two things. Firstly, they don’t enforce the crazy policies of changing your password every thirty days to something that you can’t remember. Secondly, password resets are easy and don’t require logging a call with IT (that roll their eyes every time someone forgets their password).

    Many enterprise IT problems can be solved with good training (and consequences), removal of forced password change policies, easy password resets, and wide adoption of consumer-grade password managers. Also, password management should not be confused with identity, which should not be confused with authorisation.

    Of course, Active Directory is the best lock-in product from Microsoft. Other vendors such as RSA also have vested interests. The FUD will continue to spread.

  2. Peter Fretty (@pfretty)

    If organizations ever want to get the understandably dangerous shadow IT environment under control there is a growing need for a stronger relationship between IT and the user base. While the whole Consumerization trend is propelling this movement, it also represents great opportunity for IT. Can you think of any other point when users were so into technology? People love the tools they have and if IT can find ways to further empower their usage, it would prove useful in both improving the relationship and diminishing shadow IT environments.

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