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Daniel A. Pepper, Esq. is the managing member of Pepper Law Group, LLC, and has been practicing law since 1994.  Mr. Pepper has focused his practice in optimizing technology license and services transactions on behalf of vendors and users, in addition to structuring complex new media and entertainment related arrangements, sales and procurement programs and processes which protect key business and legal requirements, all while minimizing risk and exposure.  Information technology and business process outsourcing, cloud computing arrangements, developing strategic alliances, and deploying Internet strategies are all services Mr. Pepper consistently provides to his clients, which include VMware, Prudential Insurance Company of America, and Vonage.

2 responses to “Moving your company’s application or service into the Cloud? Beware of what your customers will expect”

  1. Timothy B. Jones (@tbjbuzzient)

    In total agreement, Dan. On of the things we learned early on at Buzzient is that Amazon’s default Terms of Service and SLA’s are designed for enterprise users. So, there’s a risk and capabilities gap. This is both the opportunity to set SLA’s with customers, as well as an opportunity for independent cloud hosting providers to differentiate. Great article.

  2. Managing customers' expectations when moving your company’s application or service into the Cloud - CloudAve

    […] my last post, I outlined some of the challenges technology vendors often face when confronted with customer […]