LinkedIn Twitter
Director, OpenShift Strategy at Red Hat. Founder of Rishidot Research, a research community focused on services world. His focus is on Platform Services, Infrastructure and the role of Open Source in the services era. Krish has been writing @ CloudAve from its inception and had also been part of GigaOm Pro Analyst Group. The opinions expressed here are his own and are neither representative of his employer, Red Hat, nor CloudAve, nor its sponsors.

6 responses to “SaaS Users Need a New Mindset”

  1. Zoli Erdos

    Krish,

    I’m with you – and not at the same time.

    As an individual user of many web-based services, I’ve (almost) fully embraced the beta-culture.

    But the old enterprise guy in me says there’s something dangerous about demanding that customers change their mindset:-) I think if SaaS providers want to be successful on the enterprise market, they will have to be very careful with the “we’re leading a revolution, change with us” attitude.

  2. Krishnan Subramanian

    I agree. Enterprises are a tough nut to crack. But we could always get around their concerns by giving something like what Google Apps gives. For individual consumers and small businesses who want features fast and willing to live with betaish software, SaaS vendors can give them a option to get it. For enterprises, SaaS vendors can push a stable version. They should be able to do it by giving an option in the configuration/settings like Google Apps.

  3. Cloud Feed » Blog Archive » Daily Cloud Feed - Dec 3, 2008

    [..] We have seen users of SaaS talking about the betaish nature of SaaSapplications and lack of integration between different applications from avendor. We have seen quite a bit of criticism about companies like Google,Zoho, …(more) [..]

  4. Paul

    Your response to Zoli is exactly the way that SaaS vendors need to operate. Its not the users who need a new mindset – after all, most on-site software is available in beta form too, especially if you have a close relationship with the vendor. The SaaS vendors need to mature a bit more, and realize that established software application lifecycles still pertain in the SaaS world. SaaS vendors need multiple environments available if they want enterprise users. The production environment needs to be extremely consistent and stable. Any changes (other than emergency fixes) need to be documented and performed on a regular schedule that is published months in advance. Vendors need to recognize that businesses have many processes to maintain, and their product is involved with a relatively small aspect. They can’t expect businesses to be able to address changes in the SaaS service at the drop of a hat.

  5. Krishnan Subramanian

    I definitely agree that vendors should take more responsibility. There is no second opinion on that. But, it doesn’t mean users don’t need a new approach towards SaaS.

  6. Hana

    I agree that users who convert to online hosting from the regular desktop software must be open minded because it takes few days to get used the the new hosted envirenment and also the differences in online applications