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Co-Founder and CEO of EchoSign from inception through tens of millions in cash-flow positive SaaS revenue and acquisition by Adobe Systems Inc. Jason then served as Vice President, Web Services at Adobe, where EchoSign was named the most successful acquisition of 2011-12, posting 199% YoY growth.

2 responses to “Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers.”

  1. Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers. | Storage News Hub

    [...] Source: Cloud Ave [...]

  2. Measure Your Churn. But What’s Even More Important is to Measure Your Almost Churn. 5 Tricks to Help You Here. : CloudAve

    [...] is a paramount topic in SaaS, as we all know.  If every dollar of ARR is worth $6+ in the long term, including upsells and [...]