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Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

5 responses to “Choosing Your Customers: Smart Business or Arrogance?”

  1. Defrag 2008, William Dougan, Strategic intuition | Zemanta Ltd.

    [..] Oh and at breakfast I already met two of Zemanta very early (and dear) users:Zoli Erdosand [..]

  2. Business On Software » Blog Archive » When buying online services is too hard

    [..] has written an article, as well as Zoli Erdos fromCloud Ave. [..]

  3. Jeffrey Walker

    Is it arrogant to not accept a PO vs. credit card, check or wire? …Understanding this drives cost out of our process so JIRA Enterprise can cost $4,800, which most people consider an extremely low price? Zoli, you know where I stand: low prices trump POs _if_ one can continue to use a full featured eval copy until payment is processed.

    Boy, I would hate to see us come across as arrogant. Sometimes with the hundred of emails and calls we get everyday serving now 13,700 customers, we can be accused of being curt. That’s something we need to vigilant about never being.

    I talk to large customers who like the PO process and I would love a solution that keeps costs (and Prices!) real low while being easy to do business with. I have not found that miracle yet. :-)

  4. Zoli Erdos

    Jeffrey,

    I wonder if my words did not come through as intended. I phrased it as a question but I thought it was clear I am on the “smart business” side :-)

  5. Lee

    Hmm, Paypal is not a solution? :)