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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

More about Ben here.

2 responses to “All's Fair in Love, War and Business”

  1. Josh Whiting

    This is a good post placing an emphasis on the second S, Service. This can be considered the major differentiator between traditional CRM and SaaS CRM since users only purchase access to services for a determined amount of time. It is also good to mention that the value of this form of software can be greatly increased by adding additional services like free data migration or account maintenance services.

    I like Salesboom.com’s approach here offering free data migration and free training to Salesforce customers. They seem to be pushing this concept hard lately as I also noticed that Salesboom offered an Entellium Rescue Initiative for the Entellium customers affected by the recent events in Seattle which also offers them free data migration.

  2. Thomas Trevino

    This is a really great blog with lots of good information. Good CRM services are hard to find, especially with the number of how many are out there. Finding one that can migrate your data in a reasonable and even beyond reasonable amount of time is a big plus! There is nothing worse than stopping business flow and marketing because of an “upgrade” in services for the company.. You need someone you can trust and that can make things as painless as possible as well as be affordable because after-all, we all know that the small to medium size businesses will soon become the great corporations of tomorrow, so its about helping out the “little-guy” so that we can grow! Good Blog!