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Browse: Home / Email is Still Not Dead, Thank You.

Email is Still Not Dead, Thank You.

By Zoli Erdos on September 17, 2008

Yet-another-email-is-dead article, this time on SocialMediaToday, originally on OnlineMarketerBlog.  The author adds  Microblogging's increasing popularity to the  standard "reusable" arguments: people  using IM, or increasingly SMS, and most recently Facebook instead of email which they find cumbersome, slow and unreliable – hence email usage will decline.

I beg to disagree as I did before and before and before. 
Sure, I also get frustrated by the occasional rapid-fire exchange of
one-line emails when by the 15th round we both realize the conversation
should have started on IM. Most of teenagers' interaction is social,
immediate, and SMS works perfectly well in those situations. However,
we all enter business, get a job..etc sooner or later, like it or not…smile_wink

Our communication style changes along with that – often requiring a
build-up of logical structure, sequence, or simply a written record of
facts, and email is vital for this type of communication.  As much fun
Twitter may be, I rarely have (or see) serious ongoing discussions
there  – in other words Tweets are in addition, instead of email.

Email in business is being "attacked" from another direction though:
for project teams, planning activity, collaboratively designing a
document, staging an event… etc email is a real wasteful medium. Or
should I say, it's the perfect place for information to get buried.
This type of communication is most effective using a wiki, or an increasing number of online tools supporting native collaboration.  Recently I reviewed a startup CEO's ppt deck,
and it took us 4 rounds of emailed versions of the same presentation -
it would have been a lot easier to collaborate on just one "master"
presentation online. So yes, I agree, even in business we're offloading
stuff off email. 

But email is far from dead, or even in danger, and it won't be any time soon. We just have to learn to use the right tool in the right situation. As usual, Rod Boothby says it better in a single chart:

Rod's chart is two years old, but still
valid – perhaps I would update it to say "Wiki and collaborative
documents".  My own post here is a slightly updated version of an older
one from July, which is an updated version of the one from  last year, which in turn was an almost verbatim reprint of another one
from July 2006. I rarely re-post old stuff, but in this case I felt it
still made a valid point.  Next year, when someone brings up the "is
email dead?" question, I'll dust it off again. smile_tongue

Posted in Enterprise | Tagged collaboration, email, facebook, im, online documents, sms, twitter, wiki, wikis | 5 Responses

Zoli Erdos

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Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

5 responses to “Email is Still Not Dead, Thank You.”

  1. arvindnatarajan
    arvindnatarajan September 17, 2008 at 7:07 pm | Permalink

    To your ‘Wiki and collaborative documents’, would like to add discussion forums.

  2. Espen Antonsen
    Espen Antonsen September 17, 2008 at 10:22 pm | Permalink

    From the ‘end of email’ blog post:

    “If you enjoyed this post, consider signing up for free updates via email or RSS.”

    Ah, the irony.

  3. zoli
    zoli September 17, 2008 at 10:46 pm | Permalink

    Espen, good eyes:-)

  4. Zoli's Blog
    Zoli's Blog September 20, 2008 at 6:23 am | Permalink

    I can’t believe the email is dead theme, pop[...]

  5. Lecea
    Lecea September 8, 2009 at 8:29 am | Permalink

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