LinkedIn Twitter Facebook
Daniel A. Pepper, Esq. is the managing member of Pepper Law Group, LLC, and has been practicing law since 1994.  Mr. Pepper has focused his practice in optimizing technology license and services transactions on behalf of vendors and users, in addition to structuring complex new media and entertainment related arrangements, sales and procurement programs and processes which protect key business and legal requirements, all while minimizing risk and exposure.  Information technology and business process outsourcing, cloud computing arrangements, developing strategic alliances, and deploying Internet strategies are all services Mr. Pepper consistently provides to his clients, which include VMware, Prudential Insurance Company of America, and Vonage.

One response to “Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?”

  1. Service Level Agreements as a Vendor Risk Mitigation Strategy | The Diversity Blog - SaaS, Cloud & Business Strategy

    […] other day I came across a blog post from attorney Don Pepper about public cloud provider’s SLA’s and some unintended […]