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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “Five Trends Shaping the Future of Work”

  1. Paul Calento (@pcalento)

    Great observations, especially “Millennials as the majority workforce.” Very much reminds me of the “new style of IT” predictions from Bill Veghte (HP), specifically (his picks): mobile, cloud, Big Data and social. http://bit.ly/18KKk9u I wonder what’s more important, identifying specific trends or being merely open to change. After all, change = disruption.