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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

2 responses to “The Evolution of the Social CRM Process”

  1. The Social CRM Process Inspires a Social Brainstorm | CRM & ERP software solution and serv

    [..] , led a discussion on Morgan’s initial thoughts. The discussion took on even more interest on theCloud Ave. blog and ReTweets followed. Social media seems abstract, but with the help of others, Morgan drilled down a little more. [..]

  2. Why Visuals Are So Important

    […] Chess Media Group site has a lot of visuals on it depicting our client and strategic methodology.  The Social CRM process diagram that Chess Media Group created is perhaps the most widely circulated and used Social CRM image […]