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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

2 responses to “Does Collaboration Impact Business Performance?”

  1. KMOL » Blog Archive » Impact of collaboration tools on business performance

    [..] social tools, such as wikis, blogs, etc. .. (as Jacob Morgan also emphasizes on hissummary of the same study) [..]

  2. KMOL

    I have recently come across a Frost & Sullivan Whitepaper sponsored by Verizon and Cisco. “Meetings Around the World II: Charting the Course of Advanced Collaboration” was conducted in 2009 and follows on from another one conducted in 2…