2 responses to “Is an informative error message really so hard?”

  1. Zoli Erdos

    At least the error message I got @ the Apple App Store was humorous… sort of :-)

  2. Steve

    I’ve become obsessed with this sort of thing lately! It also manifests itself in the real world all too often. It has made me realise the amount of opportunity out there for new businesses to squash companies that can’t get their customer service right.

    London is a cesspool of bad service around every corner and I’ve noticed an increase in the number of new businesses merely replicating an old one just with a customer experience that is 10x better.