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The Many Faces of Social CRM

By on November 8, 2010

I thought it would be very interesting to look at how other people in the world are talking about, describing, and visualizing Social Customer Relationship Management (Social CRM).  I found some pretty interesting images out there and compiled some of them below.  I also included an image from Chess Media Group.  It’s interesting to see the various differences between how people talk about visualize the same topic but; some are simple yet others are more technical and complex.  Notice for example how Lithium and Oracle look at social CRM (both vendors).  If you have an image that you created or came across that you feel helps explain Social CRM, send it on over!

Taken from Lithium

taken from Brent Leary

taken from Laurence Buchanan

taken from Dion Hinchcliffe

Which one of these images makes the most sense to you?  Which one do yo like the best and why (clearly I’m a bit biased)?

(Cross-posted @ Social Media Globetrotter)

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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

3 responses to “The Many Faces of Social CRM”

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