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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “A Four Step Process for Evaluating Risks in Social Business”

  1. Links for Jan 23 2010 | Eric D. Brown

    […] "shorturl": "http://bit.ly/glWGwy", "style": "small", "title": "Links for Jan 23 2010" });A Four Step Process for Evaluating Risks in Social Business by Jacob Morgan on CloudAveQuote: I just finished reading “The New Supply Chain Agenda,” by Reuben E. Slone, J. Paul […]