Jacob Morgan
Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.
Emergent Collaboration Vendor Review: ThoughtFarmer
Every week I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The [...]
Collaboration is a Business Requirement
I find it interesting that when it comes to collaboration; oftentimes it still need to be sold as a line item. I mean, doesn’t that seem a bit ridiculous that a company needs to have someone explain why they need something that can connect their employees together? Some companies have some type of tool in [...]
Where are Collaboration Budgets Being Allocated?
When it comes to deploying a collaboration solution for the enterprise there are a lot of things to consider especially when it comes to budgets. Towards the end of the 2009 I wrote an article called, “Companies Interested in Enterprise 2.0 Need to Take Strategy Seriously,” which looked at data collected from a 2009 report [...]
Emergent Collaboration Vendor Review: Mango Apps
On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me. The goal of these posts is not to bash or praise [...]
Collaboration and the Zombie Apocalypse
Tools are never enough for anything and never will be. If I handed you a cyclotron, a spectrometer, or an atom smasher (yes, all physics tools) you would probably end up hurting yourself (as would I). The same goes if gave you a bulldozer, some wood, bricks, and concrete and asked you to build me [...]
My Interview for Salesforce on Collaboration
Salesforce has been doing some interesting work around collaboration in the enterprise and towards the end of 2011 I was asked to participate in their expert series. I was asked all sorts of questions around collaboration some of which can be seen below, for the full interview which also includes visuals, visit Salesforce. How would you [...]
Connectivity Does Not Mean Availability
Not too long ago your workday started when you arrived at work and ended when you left work. Then, overtime, as new forms of communication were introduced and implemented in the workplace work started to play a more central role in our lives. Work was no longer about when you got to work and left [...]
It’s All About Collaboration
Regardless of how you want to spin “social business,” “social enterprise,” “social collaboration,” “enterprise collaboration,” or any other new term that comes along, it always comes down to collaboration. At the end of the day that’s really what this is about, it’s not about being social it’s about being collaborative and applying collaborative technologies, strategies, [...]
Structured or Unstructured Collaboration, Which is Better?
There are effectively two approaches to collaboration in the enterprise; structured and unstructured. But which approach should organizations go with and which is more effective? The structured approach involves more rules, guidelines, and restrictions. For example one pharmaceutical company executive I spoke with told me that his employees are not allowed to mention the names [...]
What Makes an Engaged Employee?
As I’ve stated before organizations today are focusing too much on “busy metrics” as their way to define engagement. Blog comments, ideas, number of groups, and amount of content shared are all variables that organizations are looking at trying to justify and explain engagement. Again, the problem with this is that it focuses on the [...]
Managers Who Don’t Get the Value of Emergent Collaboration Have No Strategic Compass
In our “State of Enterprise 2.0 Collaboration Report” we found something interesting when we looked at manager resistance to these new tools and strategies. Some of the top reasons for manager resistance included uncertainty of tangible ROI and uncertainty of overall value of how emergent collaboration can meet business objectives. Fair enough right? But then we looked [...]
The Future of Emergent Collaboration, “Smart” Platforms
I’ve been spending a lot of time thinking about how collaborative platforms are going to evolve or the next few years. After starting my vendor review series I was really able to get much more insight into what vendors are thinking and where they are going. I was also able to look at what organizations [...]
Update on my Book for McGraw Hill (and an Official Title!)
Six months ago I announced that I was working on a book for McGraw Hill. The book is the first and only comprehensive strategic guide for executives and decision makers who are looking to deploy emergent collaboration tools and strategies within their organizations. To date the book has over a dozen guest contributors who all [...]
Customer and Employee Collaboration Solve Different Problems
Recently I had a conversation with the CEO of a company (anonymous since I discuss that I will be blogging this) that provides customer community solutions (so clearly he is already biased). This person is a friend so we usually get in little debates about things pertaining to customer and employee collaboration. For some reason [...]
Emergent Collaboration Vendor Review: Newsgator
Every week I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The [...]
