Jacob Morgan
Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.
Why Employees Should be Allowed to Work From Home
Today around 10% of Americans are regularly working from home, and for good reason. Many organizations today are starting to implement flexible work environments where employees can either work part time or full time from home or from a cafe, a bookstore, or anywhere else. There really is no longer a good reason to force [...]
Where is SIRI for the Enterprise?
If you have one of the newer versions of the iphone then you are more than likely familiar with Siri; the “personal assistant” on your phone that you can talk to get help with anything from directions to recipes. Unfortunately the concept is at this point, much more valuable than Siri itself. Now while Siri [...]
Trends for Companies Searching for a Social Media “Something” (2013)
Just over two years ago I wrote a post on “Trends for Companies Searching for a Social Media ‘Something’” and I thought it would be interesting to take a look at some of these trends a few years later. I used Indeed.com a few years ago but it appears they haven’t updated their system recently [...]
How to Select Enterprise Collaboration Vendors
Towards the end of last year I wrote a post on the eight variables to evaluate enterprise collaboration vendors which you should read before continuing with this post. Today I want the vendor evaluation discussion a bit further with something that I actually wrote for CMSWire a few weeks ago on scoring and comparing vendors. Before we get [...]
The Multi-Screen Employee Experience
Multi-screen experiences are crucial but they aren’t just for the consumer that has his tablet open while watching TV. The multi-screen experience is just as important for employees within organizations and is a necessity for the future of work. Let’s take at a realistic scenario: Tina wakes up in the morning to check her email on [...]
The DARPA Collaboration Experiment and What it Means for Your Organization
In 2009, DARPA (Defense Advanced Research Projects Agency), which is a research arm of the U.S. Department of Defense, put forth an interesting challenge. They were going to place 10 red, anchored, 8 foot tall weather balloons across the United States and have teams compete to see who can identify the location of all ten [...]
Which Vendors Own the Enterprise Social Software Market?
According to IDC the enterprise social software market was just shy of $800 million in 2011 which represented a growth of 40% when compare to the previous year and a growth of 100% when compared to 2009.
The Four Types of Enterprise Collaboration Deployments
There are essentially four ways to go about implementing an enterprise collaboration initiative at any organization, each with their own challenges. The factors that control the four options are: the duration of the deployment and the scope of the deployment (length of time and how broad the deployment is i.e. across a department or enterprise). [...]
Banning Non-Work Related Content: One of the Biggest Mistakes Your Company Can Make!
Oftentimes the topic of non work related content comes up when discussing internal collaboration. Specifically, managers want to know how they can make it so that non-work related content stays to a minimum while employees stay laser focused on work related tasks. You can’t do this and more importantly, you shouldn’t. Think about how many [...]
Marketing Your Collaboration Initiative Internally, a Lesson from Yum! Brands
We underestimate the crucial role that marketing plays when it comes to enterprise collaboration initiatives. I’m not necessarily referring to the marketing department but to how the organization notifies and encourages employees to participate. When companies release a new product or service they spend a considerable amount of time and resources behind marketing, messaging and branding. [...]
The Problem with Many Task Management Solutions like Asana
There are many task management solutions on the market today such as Asana, Producteev, HiTast, and dozes of others. My team happens to use Asana which is why I mentioned them in the title of this post (and is hence the one I am most familiar with). The goal of all of these solutions is [...]
2012 Digital Workplace Trends Report
Every year since 2006 Jane McConnell releases her report on digital workplace trends which is quite an in-depth piece of work. The most recent one clocking in at over 150 pages of information with online survey data from over 456 organizations around the world! Her most recent report looks at both the consumer and employee [...]
A Guide to Enterprise Collaboration Costs
One of the common questions that business leaders want to know is what kind of an investment needs to be made in collaboration. In other words, what sort of a budget should they be planning for and where should this money be coming from? It seems that this topic isn’t as widely addressed as it [...]
Focusing on Metrics that Matter
Metrics aren’t hard to come by, in fact it’s just the opposite, anything can be a metric and that’s a part of the problem. Organizations today are struggling with trying to understand what they should be measuring and looking at when it comes to enterprise collaboration. Should they be looking at how many employees are [...]
The Collaborative Organization Manifesto
Recently I had the opportunity to share my thoughts on collaboration in something I put together for Changethis.com. It’s a bit of a manifesto which I think fits nicely as a precursor to The Collaborative Organization. In this document I try to focus a bit more on the broader need and implications for collaboration inside [...]
