Jacob Morgan
Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.
New Study: Only 10% of Employees are Engaged
I don’t like reading things like this, I really don’t. But today I came across a report released by Modern Survey which found that we have a lot of work to do around engaging our employees. Modern Survey isn’t the first firm to report low engagement numbers, Gallup and Blessing White (along with others) have [...]
ROI of Collaboration Comes from Hindsight not Foresight
I just came back from a Yammer event in San Francisco where several of their customers (7-11, Deloitte, Westfield, and others) shared their experiences and insights from using the product. The question of ROI and measurement came up as it always does. The customer panel said something which I have been saying for quite some [...]
The Widgetized Enterprise
I think the delivery and pricing models for vendors is going to change, actually I think it has to change. Right now if you want deploy a collaboration vendor you get licenses for your employees and get access to their suite of features. If you have another vendor you like you do the same thing. But what [...]
Employee Collaboration to Benefit the Customer
A little while ago I wrote an article on how employee collaboration and customer collaboration initiatives solve different problems. I kept hearing about how one was more valuable or had a greater impact on the organization than the other but the truth was that they indeed addressed different needs for the organization. However just because [...]
What the Yammer Acquisition of oneDrum Means
If you haven’t heard yet, enterprise social network software company Yammer has made their first acquisition with oneDrum, a vendor that I reviewed towards the end of last year. If you even been sort of following the enterprise collaboration space you will know that Yammer is growing rapidly and raising more money to keep that [...]
Leaders Who Don’t Support Collaboration Should be Replaced
“Example is not the main thing in influencing others, it is the only thing“~ Albert Schweitzer Sometimes I wonder if leaders at companies really understand the power they have, not just from a corporate strategic level but from an employee behavior level. Leaders today’s have a responsibility not only to shareholders but also to the employees [...]
The Risks of “Gamification” for the Enterprise
This post was inspired by a discussion I had with Bert Sandie who is the Director of Technical Excellence at Electronic Arts. It seems as though nowadays everyone is talking about “gamification” for the enterprise. For those of you not familiar with the concept, gamification is all around taking game mechanics and concepts and applying [...]
The Cost of a Disengaged Employee
I’ve had a lot of interesting discussions lately around employee collaboration and one of the topics I’ve been having conversations around is employee engagement. Now before I go into more detail I want to stress that engagement in this case doesn’t refer to activity on a platform such as submitting ideas, commenting, sharing status updates [...]
Collaboration: Let’s Start Focusing on the How-To’s
There are a lot of great and valuable resources that talk about why collaboration is important (customer, partner, and employee) and why it’s valuable to organizations. While these conversations are still important to have I think we’ve reached a time when we need to start focusing more on the strategic and tactical side of how [...]
I Found a Chief Collaboration Officer and his name is Todd
I think at this point it’s safe to say that I’ve worked with, researched, and communicated with hundreds of companies around how they are leveraging emergent tools and strategies to impact their business. A few weeks ago I asked if we need a chief collaboration officer which received a lot of attention. Out of all of these [...]
What is the Future of Email?
Gartner has an interesting graphic they created which I stumbled upon after reading a CMSWire article. The image helps explain the email paradox which is email is not the best method for information sharing and distribution yet it’s not going to go away. The image compares email with social networking and looks at several variables. The most [...]
A Tool, A Tool, My Enterprise for a Tool
This week I’m at the CITE (Consumerization of IT in the Enterprise) conference in San Francisco where I’ve been able to have some interesting conversations with collaboration and IT leaders at various organizations around the world. I always learn something new from these events and it’s always great to see friends such as Kevin Jones [...]
Can Small Companies Benefit from Collaboration?
Many of the examples and case studies we are seeing today around emergent collaboration involve companies with thousands of employees around the world. But, this doesn’t mean emergent collaboration tools and strategies are only for the enterprise. In fact, nothing could be father from the truth. Collaboration can benefit any company of any size. Chess [...]
Collaboration by Design
Collaborating is one of those things we all do every day. We don’t think about every interaction we have and then wonder, “hey, did I just collaborate?” It’s just a part of how many of us work and behave; we’re social creatures. This is why it’s always amusing to have discussions on the value of [...]
Do Organizations Need a Chief Collaboration Officer?
More organizations are starting to deploy new collaborative tools and strategies as a core part of their business evolution to connect and engage employees. It’s becoming increasingly difficult (especially at large companies) to oversee these initiatives as typically there isn’t a role devoted to collaboration. Usually collaboration falls on the shoulders of employees with an [...]
