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Well-known expert on why IT projects fail, CEO of Asuret, a Brookline, MA consultancy that uses specialized tools to measure and detect potential vulnerabilities in projects, programs, and initiatives. Also a popular and prolific blogger, writing the IT Project Failures blog for ZDNet. Frequently quoted by the press on topics related to IT management.
By Michael Krigsman on August 27, 2014
CEO Charles Phillips explains why his enterprise software company has cultivated design as a core strategic competency.
By Michael Krigsman on August 22, 2014
Discussions about digital business transformation usually center on marketing and the CMO. The popular notion is that digital transformation is primarily a set of online marketing activities such as e-commerce, building communities, and interacting with customers on social media. However, more sophisticated observers recognize that digital transformation has significant implications for operations and business models. For example, […]
By Michael Krigsman on July 31, 2014
Social enterprise — communication, collaboration, and knowledge sharing across business silos and departmental boundaries — is a core part of digital business transformation initiatives. Research from IDC sheds light on this topic.
By Michael Krigsman on July 25, 2014
Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here’s what you need to know.
By Michael Krigsman on July 14, 2014
A few years ago, Gartner analysts predicted, “by 2017, the CMO will spend more on IT than the CIO.” As you can see from the opening slide on their presentation (registration required) about the topic, Gartner trumpeted this prediction loudly: Although Gartner phrased its prediction to gain attention, the detailed explanatory presentation offers vague and rather inconclusive data to support the core […]
By Michael Krigsman on June 25, 2014
Many innovative enterprises are evaluating how to take advantage of opportunities created by cloud, social, mobile, and data with analytics. The implications go far beyond technology into core activities related to business model, corporate culture, and interactions with customers. Many companies making these changes undertake shifts in organizational priorities, goals, and technology platforms. Taken as […]
By Michael Krigsman on May 20, 2014
The days of pure infrastructure IT, in which the CIO is responsible for little more than feeds and speeds, are ending. The path of modern CIO success requires meeting expectations from the business while reducing costs and finding ways to drive innovation. Because these goals can be mutually exclusive, accomplishing all three together is a significant CIO challenge. During a CxOTalk conversation […]
By Michael Krigsman on May 7, 2014
Historically, ERP software has been uninteresting and stodgy, the playground of a few dominant on-premise players. Today, a variety of innovative vendors have taken hold in this market, pushing ERP into the cloud while attempting to pull business away from large companies like SAP and Oracle. Some examples among many: FinancialForce announced a $50 million investment […]
By Michael Krigsman on April 28, 2014
Located in a prominent position on the wall of Infor’s New York headquarters, is a large graphic that says, “No Fugly Software.” It is a summary statement of the company’s ongoing effort to define a unique cultural identity that links design to improved outcomes and experiences for customers. Infor is a sleeping giant among enterprise […]
By Michael Krigsman on April 3, 2014
A new study from strategy consulting firm, McKinsey, shows “growing dissatisfaction” with IT performance, from both business users and within the ranks of IT itself. The study notes that almost one-third of IT respondents believe replacing their own leadership should be a top priority to improve IT performance. This data signals a growing crisis, in which […]
By Michael Krigsman on February 28, 2014
Everyone knows I am a strong advocate of Chief Information Officers. It’s a tough job fraught with pressure from management that demands simultaneous cost cutting and innovation along with increasingly sophisticated business requirements for technology-enabled transformation. Despite these challenges and many more, there are great CIOs using technology to drive significant and meaningful business improvements. […]
By Michael Krigsman on February 19, 2014
A special edition of CxOTalk (episode 44) brings together three top analysts to discuss why enterprise software is so uninspired and how to fix the problem. The conversation is fun, exciting, and completely engaging.
By Michael Krigsman on February 3, 2014
Workday is among the most high-profile examples of a new breed of enterprise software, based completely in the cloud. Started by Dave Duffield and Aneel Bhusri, who led PeopleSoft prior to the acquisition by Oracle, Workday is now a public company. As part of the CxOTalk series of conversations with innovators, we spoke with Workday’s Chief Technology Officer, Stan […]
By Michael Krigsman on January 30, 2014
Many enterprise software startups view success as a simple equation: build a great product and the world will line up to buy. There are two problems with this logic. First, it assumes that great product always drives great success; and second, this thinking leads to feature-oriented, rather than customer-centric, decisions. The tendency to focus on features […]
By Michael Krigsman on January 27, 2014
The relationship between IT and marketing is symbolic of larger changes taking place in enterprise technology. The proliferation of sophisticated end-user software, often based in the cloud, has created deep technology expertise in functional areas such as marketing. I asked the Chief Marketing Officer of LexisNexis, Steve Mann, for a snapshot of marketing innovation that intersects […]