Browse: Home / Dan Pepper
Daniel A. Pepper, Esq. is the managing member of Pepper Law Group, LLC, and has been practicing law since 1994. Mr. Pepper has focused his practice in optimizing technology license and services transactions on behalf of vendors and users, in addition to structuring complex new media and entertainment related arrangements, sales and procurement programs and processes which protect key business and legal requirements, all while minimizing risk and exposure. Information technology and business process outsourcing, cloud computing arrangements, developing strategic alliances, and deploying Internet strategies are all services Mr. Pepper consistently provides to his clients, which include VMware, Prudential Insurance Company of America, and Vonage.
Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?
By Dan Pepper on September 6, 2013
It is pretty well-established that users can expect public cloud service vendors to provide some form of service credits in the event of system downtime. “Downtime” may be classified as time that critical infrastructure, network, and/or server hosts are unavailable. In the event the vendor fails to meet certain uptime guarantees, users may be entitled […]
By Dan Pepper on April 15, 2013
“Force Majeure” – An event that is a result of the elements of nature, as opposed to one caused by human behavior. This nugget is a common clause in contracts that essentially frees both parties from liability or obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, […]
By Dan Pepper on March 2, 2013
I’ll be giving a session at the 12th Annual Cloud Expo New York on managing legal risks in cloud computing. We’ll discuss how cloud computing can be adopted and the dangers avoided on a practical, nuts and bolts level. The topics I’ll be discussing are: Legal considerations Control, protection and security of data Privacy concerns […]
By Dan Pepper on February 20, 2013
In my last post, I outlined some of the challenges technology vendors often face when confronted with customer demands that don’t meet the vendors’ cloud providers’ contractual obligations. Now let’s talk about some of the strategies I’ve used to bridge these gaps when negotiating with the cloud service provider. Get your customer and your cloud […]
Moving your company’s application or service into the Cloud? Beware of what your customers will expect
By Dan Pepper on February 7, 2013
A number of studies I’ve recently read indicate that more enterprises will use cloud services in 2013 than ever before. This fact is not lost on many of my software vendor clients, who are transitioning many of their on-premises products into cloud-based offerings. The problem many of these vendors are facing is the inability to […]