Ignoring that harmless looking “Force Majeure” clause in your cloud services provider agreement?
“Force Majeure” – An event that is a result of the elements of nature, as opposed to one caused by human behavior. This nugget is a common clause in contracts that essentially frees both parties from liability or obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, [...]
Cloud Expo New York: Managing Legal Risks in Cloud Computing
I’ll be giving a session at the 12th Annual Cloud Expo New York on managing legal risks in cloud computing. We’ll discuss how cloud computing can be adopted and the dangers avoided on a practical, nuts and bolts level. The topics I’ll be discussing are: Legal considerations Control, protection and security of data Privacy concerns [...]
Managing customers’ expectations when moving your company’s application or service into the Cloud
In my last post, I outlined some of the challenges technology vendors often face when confronted with customer demands that don’t meet the vendors’ cloud providers’ contractual obligations. Now let’s talk about some of the strategies I’ve used to bridge these gaps when negotiating with the cloud service provider. Get your customer and your cloud [...]
Moving your company’s application or service into the Cloud? Beware of what your customers will expect
A number of studies I’ve recently read indicate that more enterprises will use cloud services in 2013 than ever before. This fact is not lost on many of my software vendor clients, who are transitioning many of their on-premises products into cloud-based offerings. The problem many of these vendors are facing is the inability to [...]
