IBM’s Social Agenda
Last week IBM hosted the annual Lotusphere event at Orlando. Last year, they made a strategic shift and started pushing heavily on the idea of Social Business and followed it up this year by not only brining last year’s announcements into fruition but also moved out of the Lotus brand to remove any legacy tag [...]
Contempt for Customers
Thinly disguised contempt for the customer is an easy trap to fall into, after-all, without customers our jobs would be a lot easier. There is just one problem with this line of thinking… The first time I heard the term Thinly Disguised Contempt for the Customer was from the book In Search of Excellence. The example provided [...]
