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By Krishnan Subramanian on January 26, 2012
Last week IBM hosted the annual Lotusphere event at Orlando. Last year, they made a strategic shift and started pushing heavily on the idea of Social Business and followed it up this year by not only brining last year’s announcements into fruition but also moved out of the Lotus brand to remove any legacy tag [...]
Posted in Application Software, Featured Posts | Tagged Enterprise, enterprise 2.0, IBM, IBM Connections, ibm smart cloud, insights, lotusphere, lotusphere 2012, ls12, opensocial, social, Social Business | 4 Responses
By Dave Michels on January 26, 2012
Thinly disguised contempt for the customer is an easy trap to fall into, after-all, without customers our jobs would be a lot easier. There is just one problem with this line of thinking… The first time I heard the term Thinly Disguised Contempt for the Customer was from the book In Search of Excellence. The example provided [...]