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Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?
By Dan Pepper on September 6, 2013
It is pretty well-established that users can expect public cloud service vendors to provide some form of service credits in the event of system downtime. “Downtime” may be classified as time that critical infrastructure, network, and/or server hosts are unavailable. In the event the vendor fails to meet certain uptime guarantees, users may be entitled […]
SaaStr in Wall Street Journal, And Why You’re Probably Going to Add/Have an Overseas Dev Team to Help You Scale
By Jason M. Lemkin on September 6, 2013
The Wall Street Journal asked me to write about a topic which I think is critical to all scaling SaaS companies: talent, and talent outside the U.S. The reality is almost every SaaS company I’ve worked with, including my own, just can’t get enough engineering talent in the SF Bay Area, or NYC, or even […]
By Jacob Morgan on September 6, 2013
Every Friday I’m going to attempt to summarize any relevant news in the future of work/collaboration space. I’ll provide the name of the vendor, a short summary of what the announcement or piece of news is with a link to the original, and finally a short POV. I can’t cover every single thing that comes […]