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By Jacob Morgan on September 25, 2013
A while ago I was meeting with a prospective client who told me about how much trouble they were having with their collaboration efforts at his company. We talked for a while and I was shown a list of requirements for what the platform should have. I took that list and then went to go […]
By Chris Couch on September 25, 2013
Customer-centricity is the new black. The trend is evident across every industry, and there are no shortage of examples demonstrating how service-oriented businesses like Zappos and Rackspace that form lasting relationships with customers are outperforming competitors — including several incumbents and industry heavyweights— that miscalculated customers’ willingness (desire?) to choose an alternative provider. One critical […]