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By Jason M. Lemkin on December 4, 2013
At Dreamforce, Gainsight, a leading SaaS company/service for managing customer success, was kind enough to invite me to speak at their session on Customer Success together with Dan Steinman, their COO. Prior to Gainsight, Dan was VP of Customer Success at $100m+ ARR and IPO’d SaaS leader Marketo and really knows his stuff, as you’d […]