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By Hutch Carpenter on January 17, 2014
via the Daily Mail I’ve previously written about collecting jobs-to-be-done from customers. Because I was analyzing a broad topic across the entire innovation lifecycle, it was a good way to get a breadth of insight. However, it doesn’t work as well in the more common situation for product managers and innovators: analyzing a specific flow. […]
Posted in Featured Posts, Trends & Concepts | Tagged brown paper, Capgemini, customer insights, customer interviews, customer needs, jobs to be done, jtbd, mba, self-driving cars, Voice of the Customer | Leave a response
By Mark Suster on January 17, 2014
I’m a cynic by nature. And I think it pays to be so. I sometimes wish I were an unbridled, happy-go-lucky, assume-the-best-in-everybody sort of chappy. Sadly, I’m not. You know the old Groucho Marx saying, “I would never join a club that would accept me as a member.” I always loved that line. So whenever […]