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Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50 Employees. But Ideally, Forever.
By Jason M. Lemkin on February 17, 2014
I’m not sure if you saw the recent rant of David Marcus, president of PayPal. Complaining his employees weren’t using PayPal apps. Well, dude, what do you expect? Yes, you’re right. It’s not cool your team doesn’t use PayPal every day. But PayPal isn’t Google. Or Facebook. It’s not a service everyone is necessarily going […]