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By Hutch Carpenter on April 24, 2014
Analyst Brian Burke recently reformulated Gartner’s definition of gamification. His objective was to sharpen the firm’s focus for gamification, with “digital” and “motivation” as key elements. Burke’s announcement shines a spotlight on the continued expansion of gamification in many aspects of life. While Gartner looks at gamification from a horizontal perspective, I wanted to go deeper […]
By Joel York on April 24, 2014
Over the past few years, the SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. However, there has always been an obvious gap between what happens on the top line and what happens on the ground. It’s one thing to claim […]
Posted in Application Software, Business, Featured Posts | Tagged bluenose analytics, chaotic flow, Customer Success, customer success metrics, joel york, saas, SaaS Customer Success, SaaS Metrics | 1 Response