QSCU Selects IPscape for its SaaS Call Center Management Solution

It was announced recently that Qantas Staff Credit Union (QSCU) has selected IPscape’s SaaS call center management solution for improving the customer experience of its contact office in Sydney. “Member service is our number one priority,” said Scott King, CEO at QSCU. “IPscape demonstrated that they really know call centres and could help us improve the flexibility and productivity of our call centre to boost member service.”

Infobright Launches OEM Partner Program for ISVs and SaaS Providers

Infobright today unveiled the OEM Partner Program, which will help software vendors and other SaaS providers in easy enhancement of their offerings with Infobright's powerful, low-cost analytic database. "Partnering with Infobright enables us to enhance our core mOne Convergence Platform with an affordable and easy-to-use data warehouse solution capable of handling large volumes of SMS information," said Payam Maveddat, vice president of product management at Mavenir Systems. "As a result, Mavenir can deliver the data management performance our customers require today and also seamlessly support future revenue opportunities."

Ubikwiti's SaaS Features, a Big Advantage for Businesses

After all, the buzz of SaaS has been around for quite some time now. In response to such growing popularity, Ubikwiti, Online Accounting and Business Management and Personal application software creators that they will be bringing in more features and will also continue to feature SaaS as a main feature. Ubikwiti CEO Tim Loving commented, "Recent reports have surfaced indicating industry observers and potential consumers have concerns about the flexibility of customization and issues of integration and feature upgrades of SaaS software. Ubikwiti, a SaaS/PaaS solution, has addressed those concerns from day one. Many of these same issues are Ubikwiti's strengths, differentiating Ubikwiti from other SaaS vendors."

Plex Systems Receives Best of SaaS Showplace Award

Plex Systems Inc. announced proudly today that it has received a Best of SaaS Showplace (BoSS) Award in recognition of the quantifiable business results its SaaS solution has brought to its user customers. "It is more important than ever that software solutions available to manufacturers drive them towards aggressive, measurable bottom-line improvements and top-line growth," said Mark Symonds, Plex Systems CEO and president. "We are very pleased that Plex Systems is being recognized by an awards program designed specifically to promote the quantifiable business benefits being delivered by the most progressive SaaS solutions."

Avid Selects Xactly for Sales Performance Management

According to news,  Avid, a leader in tools for film, video, audio, and broadcast has licensed the Xactly Incent on-demand sales compensation management application, along with Xactly modules for modeling and data management. The current spreadsheet based process will be replaced by Xactly’s SaaS solutions for better optimization of performance. "Xactly's on-demand solutions will be a cornerstone of our SaaS-based strategy for sales performance management moving forward," said Martin Vann, worldwide vice president of sales and professional services, Avid. "After close consideration, we selected Xactly because of its capability for rapid deployment and tight integration with our planned Salesforce CRM implementation."

Internode implements $4 million SaaS CRM solution

Internode CEO Patrick Tapper recently announced that his company has embarked on a 4 year old journey for redevelopment of its customer care systems. It is making an investment worth $4 million in a customised NetSuite solution as the centrepiece of its customer system overhaul. The solution will be delivered via SaaS and the software includes both CRM and ERP applications. “NetSuite will also provide Internode team leaders with accurate and timely information, giving them greater visibility into the business, which will allow them to better serve their customers’ inquiries. The application will also provide employees with improved reporting about the status of customer interactions in areas such as tickets, sales opportunities and complaint handling.” Said Tapper in a statement.

Innotas Selects Sonoa's On-Demand Offering for Visibility and Control of APIs

Sonoa Systems Inc. has announced that Innotas has selected its API management solution to provide visibility and control to its API services. "As a SaaS provider, our customers rely on Innotas for a consistent high-level of service," said Tim Madewell, VP operations & development at Innotas. "Sonoa's analytics and visibility allow us to extend that promise and guarantee SLAs and mediate service. Sonoa lets us differentiate our services so that we can tell our customers that our API is as secure and robust as anything they can buy or build on-premise."

Direct Selling Association Selects IMN E-Communication Platform

IMN has announced an agreement with the Direct Selling Association (DSA), the national trade association of firms that manufacture and distribute goods and services sold directly to consumers, to distribute weekly and monthly e-newsletters on behalf of DSA to its member base of more than 265 companies. "One of the most important products DSA has to offer is information, which means effective communication with our member base is critical," said Amy Robinson, Vice President of Communications at DSA. "Even the most targeted messages sometimes get lost amidst the clutter so we need a platform that will help us get our message out and analyze where we could do better."

Telstra T-Suite® service goes live with nine SME software applications

Telstra recently announced that its T-Suite SaaS platform will be going live with nine SME software applications for Australian businesses. "Three out of every four businesses in Australia are SMEs - they employ nearly half of the workforce and contribute nearly half of our total GDP. Access to online software through the T-Suite service can help boost their productivity, optimise IT and information security and ensure business continuity” said Telstra Business Group Managing Director, Deena Shiff.