Social Enterprise Magic Quadrant
Debate and savviness seems to be flying across the Twitter verse these days, Stowe Boyd wrote a post about that One quote there: And Dennis has been making his displeasure about the use of the term ‘social business’ known, but not by arguing about the principles involved. Instead, Howlett has adopted a ‘savviness’ cant: he [...]
Advertising – paying for our free(mium) world for how long?
Ads – no wiki definition needed this time I think. I recommended TweetCaster to Thijs Muis the other day, for Android, and the first thing he said after installing it was: @MartijnLinssen has ads! Not my app so far, but @tweetdeck isn’t the best either. I don’t see ads anymore. Well maybe I see them, [...]
Why customer service can’t be outsourced
After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a [...]
Quora: a gossiper’s wet dream
And yes, it is a big wet dream to begin with, for all those self-promoters out there overshadowing the few good and helpful answers that are given on the platform. An ingenious tweet from Olivier Blanchard in a rather long conversation with David Armano pushed me to this post: @armano Quora is almost like a [...]
Ask not what your company can do for you, …?
John F Kennedy to me was one of the finest presidents of the US. Shot and killed before I was even born, but still. During his inaugural address on January 20th 1961, one of his now famous quotes was: “Ask not what your country can do for you – ask what you can do for [...]
Your Twitter security is an egg, not an onion
Hard to come up with a more fuzzy title really. Let me cut through the usual Twitter conversation show and pick only one: .@CoCreatr @VenessaMiemis @dsearls Twitter DMs can be seen by 3rd parties http://bit.ly/auSmBL < what part of “access” did u not understand? That was a rather short version of the original tweet, including [...]
Stop breaking down silos, let’s enginize the pistons
Everywhere I go these days I encounter the call for integrating everything into anything and the words “break down silos”. While the former I applaud, the latter is a politically incorrect way to address the stakeholders (sic, more about that 3 paragraphs from now): it brings across a threat rather than an opportunity in most [...]
A record store – who needs one these days?
This morning I read in the newspapers – wait what am I saying? In the old-fashioned newspaper I actually encountered news, yes. Well it wasn’t global news of course, but national, and pertained to music. Anyway, it was news – that’s a first since a year or so. A celebrated Dutch performer, Trijntje Oosterhuis, announced [...]
Enterprise microblogging should be pay-per-use
An article by Dennis Howlett about Socialtext and Yammer yesterday caught my attention. In essence SocialText announces that they’ll sell their product at 80% of Yammer’s price (being very brief here) but I think they’re both wrong. Social has its own Pareto rule: 90-9-1 versus the old-fashioned 80-20. It means that 1% of people creates [...]
Why acquisition beats retention
In a short conversation with Graham Hill today, the topic of acquisition versus retention was brought up. My response to Graham’s initial question was “human nature”: @GrahamHill: If only banks, utilities, telcos put as much effort into retaining customers as they did into acquiring them < human nature and my second one was elaborating on [...]
Old meets new world: enterprise UX
A few days ago, I got a message from Derek Singleton of Software Advice telling me about a survey they’re conducting: Ten Consumer Web UI Themes We’d Like to See in Business Applications is what it is called Software Advice apparently is a company offering free advice for software buyers, and although I don’t have [...]
Microsoft and Cloud – they just don’t get it, do they?
On Twitter, Jon Reed pointed me to a Microsoft commercial for Cloud. I checked it out, but low and behold: the above picture is what I got. I’d like to draw attention to the fine print there: To view this video, download the free Microsoft Silverlight plug-in (install Microsoft Silverlight) I myself think it is [...]
2010-2020: The Great Divide
A Great Divide is what I see for the coming decade. Not a hydrological divide of the Americas, but an IT-divide of the business. Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0, this post will show the great challenge Business and IT need to face together [...]
