Mark Zuckerberg no longer a social norm
A few days ago Mark Zuckerberg was offered another podium at San Fransisco’s Crunchies, where he dared to state that privacy was no longer a social norm: “People have really gotten comfortable not only sharing more information and different kinds, but more openly and with more people,” he said. “That social norm is just something [...]
A record store – who needs one these days?
This morning I read in the newspapers – wait what am I saying? In the old-fashioned newspaper I actually encountered news, yes. Well it wasn’t global news of course, but national, and pertained to music. Anyway, it was news – that’s a first since a year or so. A celebrated Dutch performer, Trijntje Oosterhuis, announced [...]
Enterprise microblogging should be pay-per-use
An article by Dennis Howlett about Socialtext and Yammer yesterday caught my attention. In essence SocialText announces that they’ll sell their product at 80% of Yammer’s price (being very brief here) but I think they’re both wrong. Social has its own Pareto rule: 90-9-1 versus the old-fashioned 80-20. It means that 1% of people creates [...]
Social Customer Service – proving you failed?
A great comment by Guy Letts to my previous post on Acquisition versus Retention made me write this one – the comment is only half an hour old but blew my mind: There’s another example of how ridiculous is the pursuit of NEW rather than getting the basics right. Some large companies now boast of [...]
The False Promise of "Adopt now, and all will adapt"
It’s the most widespread lie across IT. Translated from seller to buyer, it says: just buy our stuff, it’s great, pretty soon everyone will have it and then you’ll have the advantage over all the others. It’s how hypes made it in, trends, useful stuff too, but also ERP and CRM trying to take the [...]
Integration: your place or mine? Adopt vs adapt
Adopt versus adapt is the central theme in Integration. For the last 15 years, it’s been the central question in my working life: who will adopt, and who will have to adapt? It is the most important question, as doing business is not only about mutual understanding and partnerships, but also about flattering “kings, princes [...]
Microsoft and Cloud – they just don’t get it, do they?
On Twitter, Jon Reed pointed me to a Microsoft commercial for Cloud. I checked it out, but low and behold: the above picture is what I got. I’d like to draw attention to the fine print there: To view this video, download the free Microsoft Silverlight plug-in (install Microsoft Silverlight) I myself think it is [...]
