Research: Spotlight on social media risk management
A new report by Altimeter Group sheds light on the importance of risk management as applied to social media.
Rethinking the Technology & IT Analyst Industry
(Guest post by Zia Yusuf, CEO, Streetline, formerly Executive Vice President, SAP) Over my last twelve years working as a senior executive in the technology industry I have had an opportunity to engage with a broad section of technology and IT analysts and researchers – both from established firms (eg. Gartner, Forrester etc.), smaller more [...]
Report on 18 Use Cases for Social CRM
Jeremiah Owyang and Ray Wang from Altimeter Group released their report today on the 18 use cases for Social CRM and provide some ideas and guidelines for how to move forward within the space. They included quite an impressive roster of experts and vendors to help them compile their report. However, keep in mind that [...]
The Liminal State
A few days ago, I posted about the chasm between “social media” and “enterprise 2.0″ – about the different messaging, models and modes of thinking, but all with what I think is common ground. Over the past few days, I’ve found myself in interesting conversations around “social CRM,” the collision of tools like twitter and [...]
@jowyang and the Circle of Life
A hot news item out of Silicon Valley is that my old friend Jeremiah Owyang has left Forrester Research to form the equivalent of a rock supergroup by joining Charlene Li, Ray Wang, and Deb Schulz at Altimeter. This is great news for all of those aforementioned rockstars, but it is also a classic example [...]
