Zendesk Scores New Funding Round and Updated Interface
I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding with the beginning of their hockey-stick growth. I don’t know about that, but I do know [...]
Assistly rebrands as Desk.com. Quick Analysis
It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new
Oracle Buys RightNow
Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of customer-facing engagement tools. While Oracle does have CRM on-demand, this acquisition
Salesforce Acquires Assistly… Anyone Else See a Disconnect?
News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of he deal saw it closing after the event. Assistly is a young company that is squarely positioned to compete with [...]
This Week in Venture Capital – Episode 3
OK, it’s official! I’m now the permanent host for TWiVC (until such time as they kick me off). Thank you to anybody who sent Jason a note on Twitter on my behalf. We discuss a lot of details not in my post below so if you’re interested in catching the show you can find it here. [...]
