BMC Reaches for the Cloud With a New Service Desk Express Offering
A guest post from Rhett Glauser, Service-now.com director of communications. Rhett has spent a decade talking and writing about the IT management industry from the perspective of companies like Service-now.com, Symantec, Altiris and Lineo. These days he spends most of his time communicating the benefits of modern IT service management applications, software-as-a-service, and IT best [...]
Service-now – Managing Service, Serving Management
Image via CrunchBase After I reviewed IT service management tool Beetil a few weeks ago I had a tweet from Rhett Glauser of Service-now.com asking if I’d take a look at their offering. I’m always happy to take a peek under the hood of different applications and so I was happy to take service-now for [...]
Entomological Service Management
(Entomology is the study of insects – ed) I met up with the team behind Beetil the other day (disclosure – I had an orange juice, they paid). Beetil titles itself “the world’s most user friendly IT service management solution” – so what does that mean? While currently in beta, Beetil already covers the spectrum [...]
