A new kind of Capgemini Consulting, errrrr attrition
I was attended on Twitter to this thoughtless, clumsy, mindless piece by Peter Sayer on PCWorld: Capgemini Consulting, a specialist in strategy and transformation, is about to transform its own strategy for the second time in two years. To cope with the change, the company plans to recruit up to 1,000 staff this year, predominantly [...]
Social Business Revolution
Social Business (R)evolution by Martijn Linssen (sample) The current world is abuzz about Social. Social networks, social media, Social Business: all things social. People, Twitterati and even a small number of companies embrace the diverse ideas and notions of Social, trying to sell and implement them That movement is a natural counter reaction to [...]
Why customer service can’t be outsourced
After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a [...]
Quora: a gossiper’s wet dream
And yes, it is a big wet dream to begin with, for all those self-promoters out there overshadowing the few good and helpful answers that are given on the platform. An ingenious tweet from Olivier Blanchard in a rather long conversation with David Armano pushed me to this post: @armano Quora is almost like a [...]
The To Tweet Or ReTweet Flowchart
A few posts ago I blogged about behaving differently on Twitter or not. One thing lead to the other, and there was a small comment-conversation about ReTweeting. So, inspired by Innes Fisher, here’s a small scheme. At the very bottom, there is “the ass-option”. Almost none of you will ever end up there, but I [...]
Stop breaking down silos, let’s enginize the pistons
Everywhere I go these days I encounter the call for integrating everything into anything and the words “break down silos”. While the former I applaud, the latter is a politically incorrect way to address the stakeholders (sic, more about that 3 paragraphs from now): it brings across a threat rather than an opportunity in most [...]
Social Customer Service – proving you failed?
A great comment by Guy Letts to my previous post on Acquisition versus Retention made me write this one – the comment is only half an hour old but blew my mind: There’s another example of how ridiculous is the pursuit of NEW rather than getting the basics right. Some large companies now boast of [...]
2010-2020: The Great Divide
A Great Divide is what I see for the coming decade. Not a hydrological divide of the Americas, but an IT-divide of the business. Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0, this post will show the great challenge Business and IT need to face together [...]
