The Follow-or-Not Flowchart
I few days ago I published my “To Tweet or ReTweet flowchart“. I think it is time to publish my “To Follow or Not To Follow” flowchart as well, as I find that I hardly make any exception at all on my internal, unwritten rules for deciding to follow a new follower or not. This [...]
Why customer service can’t be outsourced
After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a [...]
Quora: a gossiper’s wet dream
And yes, it is a big wet dream to begin with, for all those self-promoters out there overshadowing the few good and helpful answers that are given on the platform. An ingenious tweet from Olivier Blanchard in a rather long conversation with David Armano pushed me to this post: @armano Quora is almost like a [...]
Twitter punctuation manners
A small post about punctuation – in my general writing, and tweets If you haven’t noticed, I leave out a period at the end of every paragraph – on this blog, when I comment here and there, in emails – period (pun intended) I think the following whitespace makes it perfectly clear that a paragraph [...]
The To Tweet Or ReTweet Flowchart
A few posts ago I blogged about behaving differently on Twitter or not. One thing lead to the other, and there was a small comment-conversation about ReTweeting. So, inspired by Innes Fisher, here’s a small scheme. At the very bottom, there is “the ass-option”. Almost none of you will ever end up there, but I [...]
Your Twitter security is an egg, not an onion
Hard to come up with a more fuzzy title really. Let me cut through the usual Twitter conversation show and pick only one: .@CoCreatr @VenessaMiemis @dsearls Twitter DMs can be seen by 3rd parties http://bit.ly/auSmBL < what part of “access” did u not understand? That was a rather short version of the original tweet, including [...]
Stop breaking down silos, let’s enginize the pistons
Everywhere I go these days I encounter the call for integrating everything into anything and the words “break down silos”. While the former I applaud, the latter is a politically incorrect way to address the stakeholders (sic, more about that 3 paragraphs from now): it brings across a threat rather than an opportunity in most [...]
Social Customer Service – proving you failed?
A great comment by Guy Letts to my previous post on Acquisition versus Retention made me write this one – the comment is only half an hour old but blew my mind: There’s another example of how ridiculous is the pursuit of NEW rather than getting the basics right. Some large companies now boast of [...]
2010-2020: The Great Divide
A Great Divide is what I see for the coming decade. Not a hydrological divide of the Americas, but an IT-divide of the business. Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0, this post will show the great challenge Business and IT need to face together [...]
