Chatter Messenger – Real-Time Synchronicity
Messenger sees salesforce roll out technology they gained from the acquisition of DimDim – real time aims to build upon the usage of Chatter by offering a whole raft of real time functionality that will remove the need for organizations to continue using a number of tools they currently do. Real time enables presence [...]
SalesForce Makes Listening And Engaging In The Social Web Easy
Salesforce.com (see previous CloudAve coverage) today announced Service Cloud 3, their customer service software available as SaaS. This new version ties social web to the customer service portal making the interaction across social network seamless. With this tight integration organizations can closely monitor the conversations across social networks and engage with their clients seamlessly from [...]
