Collaboration and the Zombie Apocalypse
Tools are never enough for anything and never will be. If I handed you a cyclotron, a spectrometer, or an atom smasher (yes, all physics tools) you would probably end up hurting yourself (as would I). The same goes if gave you a bulldozer, some wood, bricks, and concrete and asked you to build me [...]
My Interview for Salesforce on Collaboration
Salesforce has been doing some interesting work around collaboration in the enterprise and towards the end of 2011 I was asked to participate in their expert series. I was asked all sorts of questions around collaboration some of which can be seen below, for the full interview which also includes visuals, visit Salesforce. How would you [...]
Connectivity Does Not Mean Availability
Not too long ago your workday started when you arrived at work and ended when you left work. Then, overtime, as new forms of communication were introduced and implemented in the workplace work started to play a more central role in our lives. Work was no longer about when you got to work and left [...]
It’s All About Collaboration
Regardless of how you want to spin “social business,” “social enterprise,” “social collaboration,” “enterprise collaboration,” or any other new term that comes along, it always comes down to collaboration. At the end of the day that’s really what this is about, it’s not about being social it’s about being collaborative and applying collaborative technologies, strategies, [...]
Structured or Unstructured Collaboration, Which is Better?
There are effectively two approaches to collaboration in the enterprise; structured and unstructured. But which approach should organizations go with and which is more effective? The structured approach involves more rules, guidelines, and restrictions. For example one pharmaceutical company executive I spoke with told me that his employees are not allowed to mention the names [...]
What Makes an Engaged Employee?
As I’ve stated before organizations today are focusing too much on “busy metrics” as their way to define engagement. Blog comments, ideas, number of groups, and amount of content shared are all variables that organizations are looking at trying to justify and explain engagement. Again, the problem with this is that it focuses on the [...]
Managers Who Don’t Get the Value of Emergent Collaboration Have No Strategic Compass
In our “State of Enterprise 2.0 Collaboration Report” we found something interesting when we looked at manager resistance to these new tools and strategies. Some of the top reasons for manager resistance included uncertainty of tangible ROI and uncertainty of overall value of how emergent collaboration can meet business objectives. Fair enough right? But then we looked [...]
Putting It In Qontext
When I was at Suiteworld 2011, Netsuite’s user conference, I came across a company called Qontext (previous CloudAve coverage). I got attracted towards the company initially out of my curiosity to find out how they are going to navigate the Netsuite-Yammer partnership while they themselves are partnering with them. I have spoken with them couple [...]
Customer and Employee Collaboration Solve Different Problems
Recently I had a conversation with the CEO of a company (anonymous since I discuss that I will be blogging this) that provides customer community solutions (so clearly he is already biased). This person is a friend so we usually get in little debates about things pertaining to customer and employee collaboration. For some reason [...]
Every Company Needs an Employee Engagement Score
The Net Promoter Score is oftentimes used by organizations to help them measure and understand customer loyalty. This score is measured simply by asking customers, “on a scale of 1-10 how likely are you to recommend our company to a friend or colleague?” It has also been suggested that instead of asking customers how likely [...]
Why Email Can’t and Won’t Die
When you think about it there are really only two things that are unique to every individual, their email and their phone number. This is important when we talk about emergent collaboration especially when the topic of moving people away from email comes up. I know that there are many people who believe in the [...]
IBM Announces FISMA Compliant Social Cloud – Will It Make Govt. Efficient?
After a soft release in early October, IBM has announced that they are releasing a social cloud targeting the US government agencies. This is a set of social and collaboration tools IBM is building on top of Federal Community Cloud they announced last year. Federal community cloud are secure, private cloud environments, part of IBM’s established [...]
Huddle Riding a Wave–Collaboration to the World (of Enterprise)
Reflecting on the recent BoxWorks conference that I was unfortunately not able to attend, Krish commented on Box’s increasing adoption by enterprise saying that; I am convinced about the traction Box is getting in this space. Starting with companies like P&G to Six Flags, the companies were completely confident about trusting Box for their content [...]
The Five Key Trends of Enterprise 2.0 (Emergent Collaboration)
Chess Media Group recently released “The State of Enterprise 2.0 Collaboration” report which collected survey responses from 234 executives and decision makers implementing these collaborative solutions in their workplace. The report covers things such as business drivers, ROI, types of tools that are being used, how budgets are being allocated, and how strategies are being [...]
The Twenty Success Factors of Collaboration
I’ve been doing a lot of research for the book I’m working on for McGraw Hill. A part of that research isn’t just understanding emergent collaboration as it exists today in the era of all these new tools but also understanding collaboration at its core. So, I’ve been researching and reading a lot about collaboration [...]
