The $199 Palm Pre that’s Really $299 for Some
…And I am not even talking about TCO, calculating life-time cost with subscription. No, just plain simply purchase price, with a dirty industry trick: rebates. The long expected Palm Pre will be available from Spring on Jun 6th, at $199 with qualifying data plan, and after a $100 rebate. And therein lies the rub – [...]
The Social Media Customer Care Machinery
Comcast Customer Service s*cks Comcast Offers Great Customer Service on Twitter. Both are true. Frank Eliason, the Customer Service Director behind @comcastcares is now a Social Media star, being invited to speaking engagement left and right. The buzz surrounding @comcastcares served as eye opener to many other companies who are jumping on Twitter in his [...]
Can Social Media Customer Care Scale? Should it Scale?
Frank Eliason is a Comcast employee. – how … uninteresting. Frank Eliason is a Social Media Celebrity – how exciting. Both are true. Frank is better known as @comcastcares on Twitter – he is the Customer Service Director who came up with the idea to use Twitter in an effort to improve the Cable Giant’s [...]
Choosing Your Customers: Smart Business or Arrogance?
Remember To Make It Easy To Buy: oh, yes, I agree with the points Rob Di Marco raised in his recent article – but I’m also surprised. Rob discusses Atlassian, makers of the excellent bug tracking software Jira and the enterprise wiki software Confluence as a company not easy to buy from. I’ve often been [...]
Trust the Cloud, but Have a Backup Plan. Google Lockouts are not Fun.
Just about every few month we get a high-profile case of someone getting shut out of their Gmail and other Google services. Google is notorious for freezing accounts without a warning, often in the users defence, i.e. when they detect probability of hacking. When you’re Loren Baker, Editor of Search Engine Journal and blog about [...]
