The Strategic Technical Communicator: An Open Letter to the CEO
Dear CEO: I am here to help. I represent the customer’s best interest when using our products and services. I am her voice. When the company hired me as a Technical Communicator I was under the impression that my representation of the customer mattered. That I would be given the authority along with the responsibility [...]
Google Docs Meets Outlook? – Yes, You Read That Right!
Let’s face it – despite significant hand-waving to the contrary, Microsoft Outlook is the default email client for the vast majority of the enterprise world. No matter how much people love to hate the fact, Outlook is both widely understood and the accepted norm. I’ve talked to a number of people involved in deploying Google [...]
