Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning move for white? I’ve been giving this some thought lately as over at Chess Media Group (CMG) we are gearing up for our new website launch which also means finalizing our list of our core [...]
Implementing Enterprise 2.0 at Océ Part Five: Lessons Learned and Future Plans
This is part five (and the final part) in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the Business Drivers of Enterprise 2.0, part two covered Making the Push for Enterprise 2.0 , part three covered Change Management for Enterprise 2.0, part four covered the Operational [...]
Implementing Enterprise 2.0 at Océ Part Four: Operational and Financial Impact
This is part four in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered theBusiness Drivers of Enterprise 2.0, part two covered Making the Push for Enterprise 2.0 , and part three covered Change Management for Enterprise 2.0 . In this post, we are going to look at [...]
Implementing Enterprise 2.0 at Océ, Part One: Business Drivers
If you recall, I recently wrote an in-depth case study on how Vistaprint deployed Enterprise 2.0 initiatives within their organization. Next up in the E2.0 case study series is Océ; a printing company with over 21,000 employees around the world. I had the opportunity to speak with Samuel Driessen- Information Architect and Jan Van Veen- [...]
Does Collaboration Impact Business Performance?
Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance. The report was created a few years ago and was thus slightly dated. Fortunately someone from Verizon sent me a more updated version of the report, this one was conducted in 2009 and [...]
Enterprise 2.0 Best Practices
I had the opportunity to speak with and interview some of the top minds in the Enterprise 2.0 space, and although there aren’t many, what follows is a summary of best practices from those active in the field today. The best practices below should be applicable to most any company and I highly recommend that [...]
The Art of the Enterprise- The Ovation
“You simply must fire that guy, he’s after your job!”, said the CFO. “He’s had it in for you since he brought in that ERP system against your wishes.” “I’ve had enough of him. I am going to embarrass him in front of the board next week,” said the CEO. ‘”He’s pulled one too [...]
The Impact of Collaboration on Enterprise Business Performance
When you really think about it, collaboration is at the very heart of every business on the planet. It’s very rare that you find someone that is isolated from the rest of the company. Most people are a part of a team that needs to work together to achieve the best possible results; that team [...]
Top 10 People to Follow in the Enterprise 2.0 Space and Why (Pt 1)
There are a lot of great thinkers and practitioners in the Enterprise 2.0 space whom I follow for ideas, information, and advice. The space as a whole is still fairly new and there really aren’t THAT many folks involved in Enterprise 2.0 initiatives, especially when you compare that to the number of “social media experts.” [...]
Implementing Enterprise 2.0 at Vistaprint Part Four: The Future and Lessons Learned
This is the forth and final part in the Vistaprint Enterprise 2.0 series. Today, we’re going to wrap things up by discussing the future of Enterprise 2.0 at Vistaprint as well as some of the lessons that Vistaprint has learned thus far. Just to re-cap, they implemented two key Enterprise 2.0 initiatives: the Brainstorm (ideation) [...]
Implementing Enterpise 2.0 at Vistaprint Part Three: Operational Impact
This is part three in a series of four posts on how Vistaprint has been implementing Enterprise 2.0 at their organization. Today we continue the discussion with more information on change management followed by a focus on the ideation work. There were two key organizational changes that happened as a result of their E2.0 implementation [...]
Calling All Companies Implementing Enterprise 2.0!
I’m going to be starting a series of in-depth case studies around companies that are involved with Enterprise 2.0 initiatives. Note this it not for vendors or consultants but for actual companies that are looking to implement Enterprise 2.0 internally (i.e. the Dells, Googles, Southwests, and Marriotts of the world). The way this is going [...]
Is There a Market for Enterprise 2.0?
I was on the phone with someone the other day (whose name I won’t mention) who has been in the E2.0 space for quite a while and is someone that I trust. We where chatting a bit about E2.0 and the marketplace. The question of, “is there really a market for E2.0,” came up. We [...]
The Social CRM and Enterprise 2.0 Experience Continuum
I’m a big fan of the work that Esteban Kolsky has been doing with Social CRM and he recently stated that he is going to be branching over towards the Enterprise 2.0 space. Social CRM and Enterprise 2.0 efforts need to work in conjunction with one another and that’s what this whole post is about. [...]
